Holiday Hours & Shipping Deadlines

2025 Holiday Return Policy, Shipping Deadlines for USPS, UPS, and FedEx

All items purchased during December 2025 have extended return and exchange until Jan 11,2026. We must receive the return within 14 days of you initiating the return.

We understand during the busy season you depend on our shipping partners to get you your package safely and on time. Please refer to the shipping deadlines below.

Our preferred carriers are UPS and Fedex. For smaller or oversized items, we may ship USPS. For Hawaii, Alaska, APO, and others we will ship with USPS.

 

Order by 12/16 to get your item before Christmas (Economy shipping)

Select UPS 3 day - Order by Friday, Dec 19th to get your item before Christmas 

Select 2 Day Air - Order by Monday, Dec 22nd to get your item before Christmas

Select 1 Day Air - Order by Tuesday, Dec 23rd to get your item before Christmas

 

Select " Get by Xmas " for exclusive shipping options

 

Holiday Customer Service Hours

Our Customer Service team will be operating on a limited schedule from December 26 through January 2. Please refer to the Contact Us section at the bottom of this page for our most up-to-date hours of operation.

Responses may take 24–48 business hours during this time. We appreciate your patience and apologize for any inconvenience.

Order, Return & Exchange Processing

Please note that new orders, returns, and exchanges may experience processing delays during the holiday period.

• Returns may take up to 5 business days to process once the item has been received.

Thank you for your understanding, and we wish you a happy holiday season! 🎄✨

Holiday Hours 

Footprint San Francisco

12/24 Open: 11 AM – 4:30 PM
12/31 Open: 11 AM – 4:30 PM

Footprint Hillsdale Mall, San Mateo

12/24 Open: 11 AM – 5PM
12/31 Open: 12 PM – 7 PM

First Step at 280 Metro Center, Colma

12/24 Open: 11 AM – 5PM
12/31 Open: 10:30 AM – 4 PM