FAQ

We are extending our 30 day returns for the holiday season. You have until Jan 10th 2026 to open and return your item.

We accept returns within 30 days of receiving the item. The item must be brand new, with the original box/tags without any odor to be accepted. To learn more about our return policy.

We provide a variety of shipping options with UPS, US Post Office, and Fedex to ensure you get your product in a timely manner.

Certain brands are restricted to be shipped outside of USA. We are not liable for any international taxes, and duties. They will be charged by the carrier upon receiving your package. Taxes are not refundable if you return the item unless the customs in your country refunds you.

We generally ship out all orders within 24-48 business hours. You will receive a tracking # that will update you on when to expect the order. 

We have partnered with Route.com to protect your order. If you have purchased Route.com and you did not receive your order, you can file a claim through Route. If insurance was not purchased, and the tracking # shows delivered, you would have to reach out to the carrier to have them investigate the whereabouts of your package. If the tracking # shows in transit, and has not been delivered, please reach out to us, and we can file an insurance claim on your behalf. 

Please email us at Hello@FootprintUSA.co sharing a photo of the defect, and we will assist you!

As long as the order has not been shipped, we'll try our best to make the changes you request.

We're located in San Francisco, CA. We ship our items from the Bay Area, CA.

For general questions, please email us at Hello@FootprintUSA.co, you can also reach us via Social through Instagram/Facebook DM, chat on our website, and by calling us during our normal business hours. 

To measure your foot, place a piece of paper on the ground and stand on it. Mark the tip of your longest toe and the back of your heel, then measure the distance between the marks. Compare this measurement with our size guide to find your best fit.

Shoe sizing can vary across brands due to differences in design and manufacturing standards. To ensure the best fit, always refer to the brand-specific size guide.

Before sizing up, there are a few things worth considering that can make a significant difference in fit.

First, think about your socks. What socks are you currently wearing, and are they the same socks you plan to wear with these shoes? Fit is directly tied to sock thickness and material. For athletic shoes, always try them on with your athletic socks for the most accurate fit. For boots, we recommend a wool-blend sock — they help prevent blistering and make the break-in process much easier.

Pro Tip: If a shoe feels tight in the width, make sure to fully unlace it before trying it on. A completely open shoe allows your foot to settle naturally into the footbed and gives you a much truer sense of the fit.

If discomfort persists after considering these factors, we recommend trying a half size up or exploring styles with a wider toe box. Our team is always happy to help you find the perfect fit — don't hesitate to reach out.

Yes, many of our shoe styles are available in half sizes. Check the product details to see if the style you're interested in offers half-size options.

A well-fitted shoe should leave about a thumbnail’s width of space between your longest toe and the shoe’s tip. If your feet slide forward or the shoes feel too tight, they might be too small.

Every brand we carry is intentionally selected for its commitment to performance and innovation. You can expect the latest footwear technology designed to reduce weight without sacrificing support, moisture-wicking properties to keep your feet dry and comfortable, and a ride that feels as good at mile one as it does at mile ten.

Our brands don't cut corners — they engineer shoes for people who demand the best from their footwear and themselves.

Most stock insoles that come with your shoes are designed as a one-size-fits-all solution — they offer minimal support and are often little more than a thin layer of cushioning. Superfeet insoles are purpose-built to do much more.

Superfeet's biomechanical shape supports your foot from the heel up, providing structured arch support, improved alignment, and better distribution of pressure across your entire foot. The result is less fatigue, greater comfort, and a more natural, efficient stride — whether you're logging miles on the trail or spending long hours on your feet.

The difference is something you feel from the very first step.

And here's the best part — Superfeet backs their product with a 60-day money back guarantee. If you don't love them, we'll take them back. No hassle, no questions asked. So go ahead and try them with complete confidence.

We've partnered with Jason Markk — the world's best shoe cleaner — because like the brands we carry, they share our commitment to quality and performance. Their products are eco-friendly, effective, and designed to keep your shoes looking fresh and smelling clean for the long haul.

Here's how we recommend caring for your shoes:

Start with REPEL. Before you even wear your shoes for the first time, protect them. Spray an even coat of Jason Markk REPEL, let it dry, and reapply for a total of three coats. This creates a protective barrier that repels water and dirt — making every future clean significantly easier.

For on-the-go cleaning, keep Jason Markk Wipes handy. They're perfect for a quick refresh whenever and wherever you need it.

For a deeper clean, our Jason Markk Kit includes a premium brush and cleaning solution to thoroughly restore your shoes. The solution is also available separately if you already have a brush you love.

For barefoot shoes or odor control, we carry Jason Markk Fresh — specifically designed to eliminate odor and keep your shoes feeling as good as they look.

As always, remove your laces and insoles before cleaning, and allow your shoes to air dry at room temperature to preserve their shape and materials.

👉 Check out our full selection of Jason Markk products in store and online.

Store your shoes in a cool, dry place and stuff them with paper or a shoe tree to maintain their shape. Avoid leaving them in direct sunlight for extended periods, as this can cause material degradation.

Think of your shoes the same way you think about your car tires — the more mileage you put on them, the faster they wear down. And just like tires, the type of terrain, your activity level, and how you move all play a role in how quickly that wear happens.

But worn soles aren't just about replacement — they're telling you something. The tread pattern on your shoes can reveal a lot about your body's alignment and movement. Uneven wear on the inside or outside of your sole may indicate imbalances in your gait that, over time, can affect your knees, hips, and back. It's worth paying attention to.

You wouldn't drive your car on bald or uneven tires — so why would you put your body through the same risk?

Fresh, well-treaded soles provide the grip, stability, and support your body depends on with every step. When the tread is gone, performance is compromised — and so is your comfort and safety.

Stop in and let our team take a look. We can assess your wear pattern and help you find the right shoe to keep you moving at your best.

At Footprint USA, we care deeply about you and the world you move through. The trails, mountains, and open roads that inspire our customers are worth protecting — and that belief shapes every brand partnership we make.

Every brand we carry shares a commitment to doing better by the planet. We intentionally align ourselves with brands that go beyond lip service and take real, meaningful action toward sustainability. Brands like Patagonia, Veja, and Vivobarefoot — a certified B Corp — set the standard for what it means to build exceptional products while honoring the environment in the process.

From responsibly sourced materials and eco-conscious production to reducing waste through products built to truly last, our brands are raising the bar — because the world deserves nothing less.

We believe you should be able to look good, perform well, and feel good about what you're wearing. Sustainability isn't an afterthought for us — it's part of who we are.

Many of our shoes are made with alternative materials to traditional leather, including synthetic leathers and plant-based options. These materials are designed to reduce the environmental impact while providing the same durability and style.

We encourage recycling your old shoes through local recycling programs. Some of our shoes are also designed with recyclable materials, contributing to a more sustainable lifecycle.

he best hiking shoe depends on where you're going, how long you'll be out, and how you like to move on the trail. The good news — we've curated a lineup of the world's best brands so there's a perfect option for every type of adventurer.

We carry The North Face, Arc'teryx, Danner, Keen, New Balance, On, Hoka, Vivo, and Vibram — each bringing their own expertise and technology to the trail. Whether you need a burly boot for rugged backcountry terrain, a lightweight trail runner for fast-packing, or a versatile hiker that can take you from the mountain to the street, we have you covered.

Here's a general guide to help you find your fit:

For rugged, technical terrain — look for boots with strong ankle support, aggressive grip, and waterproofing. Danner and Arc'teryx excel here.

For long-distance hiking and thru-trails — prioritize cushioning, breathability, and weight. Hoka and New Balance deliver an exceptional ride mile after mile.

For trail running and fast-packing — On, Hoka, and Arc'teryx offer lightweight, responsive options built for speed on the trail.

For a natural, ground-feel experience — Vivo and Vibram connect you to the trail like nothing else.

Our team lives and breathes the outdoors — come in and let us match you to the perfect shoe for your next adventure.

Road running demands a shoe that can absorb the relentless impact of pavement while keeping you feeling light, fast, and comfortable — whether you're chasing a marathon PR or running your morning errands.

We carry the best running brands in the world — New Balance, Hoka, On, Asics, Topo, and Mizuno — each engineered with the latest footwear technology to keep you moving at your best. From race-day carbon plate technology designed to shave critical seconds off your time, to everyday trainers built for comfort, cushioning, and style, our lineup covers every runner at every level.

Here's a quick breakdown:

For race day and speed — look to  Hoka, New Balance, Asics, and Mizuno for their elite racing platforms built to maximize energy return and minimize fatigue.

For daily training and long runs — Hoka, New Balance, On, Topo, Asics, and Mizuno offer exceptional cushioning and joint protection, mile after mile.

For a natural, efficient stride — Topo, On, Vivobarefoot and Vibram deliver a lower-drop, responsive ride that promotes a more biomechanically sound running form.

For runners who want it all — New Balance, Hoka, Asics, and On  continues to push the boundary between performance and style, so you look as good off the road as on it.

No matter your pace, your goal, or your style — we'll help you find the shoe that makes every mile better.

At Footprint USA, we believe your everyday shoe should work as hard as you do — and look great doing it. The truth is, the best walking shoe is the best running shoe. Performance and style are no longer mutually exclusive, and every shoe in our collection is proof of that.

Whether you're heading to a Barry's Bootcamp class, running errands, meeting friends at the mall, or grabbing lunch across town — our shoes move seamlessly with your day without skipping a beat. And because we curate the freshest colorways across every model we carry, you don't have to choose between performance and personality. Why pick just one pair when every color tells a different story?

And here's something that might surprise you — not all dress shoes are created equal. Did you know you can actually run a marathon in ECCO and Cole Haan? Both brands have quietly built some of the most technologically advanced footwear on the market, engineered with cushioning and energy return that rivals dedicated running shoes — wrapped in a silhouette refined enough for the boardroom or a night out.

Dress them up. Dress them down. Just don't be surprised when people ask where you got them.

Yes — Footprint USA ships internationally to select countries. 

Please note that not all brands are available for international shipping due to brand-specific distribution policies. The best way to confirm availability and get an accurate shipping estimate is to add your desired items to your cart — shipping rates and delivery times will be calculated based on your location at checkout.

Have questions before you order? Our team is happy to help you navigate your options and make sure your purchase gets to you as smoothly as possible.

We know you're excited to get your new shoes — and we move fast to make that happen.

Order Processing

Orders are processed within 24 hours and ship Monday through Friday. During the holiday season, we extend our shipping days to Monday through Saturday to keep up with the demand.

Domestic Shipping

We ship from the Bay Area, CA. Ground shipping typically arrives within 2-6 business days depending on your location. For those who can't wait, we offer expedited shipping options through UPS, FedEx, and USPS.

Absolutely. Once your order ships, you'll receive a tracking number directly to your email. Within 24 hours of receiving that number, your tracking will be live and ready to follow every step of the way — right to your door.

Can't find your tracking email? Check your spam folder first, then don't hesitate to reach out to our team and we'll get you sorted right away.

We hold ourselves to a high standard, and we're committed to making every order right. That said, we know that human errors occasionally happen — and when they do, we're on it.

If you receive a damaged or incorrect item, please reach out to us at hello@footprintusa.co as soon as possible with the following:

Your order number

A photo of the packing slip

A photo of the package

A description or photo of what you received

The more detail you share upfront, the faster we can make it right. Our team will get to work on a resolution immediately — because getting you the right product, in perfect condition, is always the priority.

Your feedback means the world to us — and we mean that genuinely.

After your purchase arrives, keep an eye on your inbox. You'll receive two separate emails from us — one to share your thoughts on the product itself, and another to tell us about your overall experience with Footprint USA. Both matter deeply to us, and we read every single one.

Reviews are more than just kind words — they help us grow. Whether you had an exceptional experience or we missed the mark somewhere, we want to hear it. Every piece of feedback is an opportunity for us to learn, improve, and show up better for you next time. We believe in getting 1% better every single day, and your honest reviews are a big part of how we do that.

We understand you have countless options when it comes to where you shop — online and in store — and we never take your choice to shop with us for granted. Whether you visited us in person or found us online, our goal is always to deliver a personalized experience that feels anything but transactional.

If you'd like to help spread the word, we'd be incredibly grateful for a review on Google or Yelp as well. It helps more people discover that Footprint USA is doing things the right way — and that community support means everything to a family owned and operated business like ours.

From the bottom of our hearts, thank you for your support. It truly makes a difference.

Authentic reviews from real customers can be found in three places — directly on our website product pages, on Google, and on Yelp. We encourage you to read them all and form your own opinion.

We'll be the first to admit we're not perfect — no one is. But what we can promise is that we take every review seriously, whether it's glowing or constructive. When we fall short, we don't make excuses — we listen, we learn, and we work to find a resolution. That commitment to improvement is at the core of who we are.

Real reviews from real customers are the most honest reflection of the Footprint USA experience — and we're proud of the community that continues to support and trust us.

Footprint USA is a local, family-owned footwear and apparel store based in San Francisco, CA. We carry a carefully curated selection of premium brands — from everyday comfort shoes to high-performance running gear and outdoor apparel — chosen for their quality, innovation, and commitment to sustainability.

We have two physical locations: 1701 Taraval St, San Francisco, CA 94116 (call: (415) 664-4353) and 9 Colma Blvd, Colma, CA 94014 (call: (650) 991-2330). We also ship nationwide through our website at footprintusa.co.

Footprint USA has proudly served the San Francisco community since 1979. As a family-run business located in the Sunset District, we’ve spent decades building lasting relationships with our customers throughout the Bay Area. Whether it’s your first purchase or your hundredth, we truly appreciate your support and strive to be your trusted neighborhood shopping destination.

Yes. Every product we sell is 100% authentic and sourced directly from authorized brands and distributors. Footprint USA is an authorized retailer for all brands we carry, so you can shop with complete confidence.

We carry 40+ premium brands including Hoka, On Running, New Balance, Asics, Adidas, Mizuno, Salomon, Topo Athletic, Vivobarefoot, Birkenstock, UGG, Blundstone, Dansko, Danner, Keen, Kizik, Ecco, SAS, Cole Haan, Alegria, Teva, Crocs, OOFOS, Vans, Veja, Lacoste, Native, Kane, Arc'teryx, The North Face, Patagonia, Fjallraven, Lululemon, Vuori, and more.

Yes! We carry a wide selection of Hoka running shoes for men, women, and kids — including popular models like the Gaviota 6 (maximal cushioning with H Frame stability). Browse our full Hoka collection online or visit us in store.

Absolutely. We carry On Running (On Cloud) shoes for men and women. On Running is known for their CloudTec cushioning technology and lightweight running performance. Shop the full On Cloud collection at https://footprintusa.co/collections/on-cloud-running-shoes.

Yes — we carry both the Men's and Women's New Balance 990v5, as well as other popular New Balance running and lifestyle models. The 990 series is a bestseller at Footprint USA for its premium US-made construction and comfort.

Yes! We carry a wide selection of shoe widths across many of our brands. Depending on the brand and style, widths may be available in Wide (W), Double Wide (WW), and even Triple Wide (WWW). Select SAS styles can also be special ordered in Narrow widths.

If you’re looking for a specific size or width, our team is happy to help. Contact us by chat, email, or phone, or visit us in-store for personalized assistance. You can also email us anytime at hello@footprintusa.co.

Footprint USA offers a carefully curated selection of athletic and running shoes, trail and hiking footwear, boots, dress shoes, comfort and casual shoes, sandals, slippers, sneakers, and kids’ footwear. We also carry apparel, accessories, shoe care products, insoles, backpacks, socks, and running nutrition.

We specialize in premium athletic footwear designed to perform at every level — whether you’re running a marathon or simply need reliable everyday comfort. The brands we carry blend technical performance with versatile lifestyle style, allowing you to move seamlessly from workouts to everyday wear without sacrificing comfort, support, or appearance.

Yes. We carry slip-resistant work shoes for both men and women — ideal for healthcare workers, food service professionals, and others who need safety on the job. Browse our Men's Slip Resistant and Women's Slip Resistant collections online.

For men: https://footprintusa.co/collections/mens-slip-resistant-shoe

For Women: https://footprintusa.co/collections/womens-slip-resistant-shoes

Simply browse our website at footprintusa.co, select your items, choose your size and color, and add them to your cart. Checkout is secured and we accept all major payment methods including Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, Shop Pay, and more.

Yes! We offer Shop Pay Installments, which lets you split your purchase into interest-free payments. Visit our Shop Pay Installments FAQ page for details on eligibility and how it works.

Yes — we offer a Price Match Guarantee. If you find the same item at a lower price from an authorized retailer, we'll match it. Visit our Price Match Guarantee page or contact our team to submit a request.

Yes! We regularly run seasonal sales. We also have a Clearance section with last-size deals for both men and women. Subscribe to our email list for exclusive offers and early access to new arrivals.

Yes. We offer Footprint USA gift cards starting from $25. They make a perfect gift for any shoe lover and can be purchased directly on our website.

Yes — our Professional Perks Program offers exclusive discounts for qualifying professionals. Visit our Professional Perks Program page on the website or contact us for details on eligibility and how to apply.

Professional Perks Program: :https://footprintusa.co/pages/exclusive-discounts

Yes! We offer Corporate Gifts and Team Uniform services. Whether you're outfitting a team or looking for branded gifts, contact us through our Corporate Gifts page on the website and we'll work with you to find the right solution. https://footprintusa.co/pages/corporate-gifts-events-team-uniforms-more

We want you to love your purchase. Please visit our Refund Policy page at footprintusa.co for full details on return windows, eligible items, and how to initiate a return. You can also contact us at Hello@FootprintUSA.co  for assistance.

Yes, exchanges for different sizes are generally available subject to stock availability. Contact our team via email, chat, or phone as soon as possible to initiate an exchange. We'll do our best to make it easy.

International taxes and duties paid upon delivery are not refundable by Footprint USA. If your country's customs authority refunds duties upon return, that process is managed by your local customs office. Please review our full Refund Policy for international return guidelines.

Yes! Footprint USA has a Loyalty Points Program that rewards you for shopping with us. You can earn points through purchases, social media follows, signing up, birthdays, and more. Visit our Loyalty Program page for details on how to earn and redeem your points.

You can sign up for the loyalty program on our website. Create an account at footprintusa.co and opt in to the rewards program. Points start accumulating from your first qualifying action.

Yes — we have a Local School Rewards Program and also partner with Certified B Corp brands and non-profits. If you represent a school, educational institution, or non-profit organization, Visit: https://footprintusa.co/pages/giving-back-for-the-future-non-profit-giving to learn more.

Yes! We offer Personal Stylists and Shopping services. Whether you need help finding the right shoe for a specific activity, outfit pairing advice, or a curated shopping experience, our team is here to help. Contact us to schedule a session or ask during your next store visit.

You can reach us multiple ways: Email us at Hello@FootprintUSA.co, chat with us directly on our website, DM us on Instagram or Facebook.

For current store hours, please call your nearest location directly or check our website and social media pages, as hours may vary seasonally. San Francisco: (415) 664-4353 | Colma: (650) 991-2330.

Yes! You can chat with our team directly on footprintusa.co. Look for the chat icon on the website during business hours. Our team is knowledgeable and happy to help with product questions, sizing, and orders.

Yes — follow us on Instagram and Facebook for new arrivals, promotions, style inspiration, and community updates. You can also reach us via DM on both platforms for quick questions.