Return Guide

Physical Store: 

For purchases made in-store, you have two options:

1. Return your item to the retail location where you made your purchase.

2. Mail them back to us at Footprint.

 

Web Orders from FootprintUSA.co

Purchases made on FootprintUSA.co has an order number on your packing slip.

Returns should be addressed to:

Footprint USA Returns

1701 Taraval St

San Francisco, CA 94116

Include your order #, and your contact info. 

 

Amazon.com

Purchases made on Amazon.com have the order formation shown below:

XXX-XXXXXXX-XXXXXXX

You will need to access your order history from your Amazon account.

1. Go to Amazon.com

2. Click Returns & Orders, Find your order

3. Start Return

We are only able to refund your payment to the original payment method used on Amazon.com 

 

Exchanges:

Amazon does not allow for exchanges within the system. The best way is to return the item, and purchase the new size. 

 

Contact customer service if you have additional questions: Hello@Footprintusa.co