For purchases made in-store, you have two options:
1. Return your item to the retail location where you made your purchase.
2. Mail them back to us at Footprint.
Web Orders from FootprintUSA.co
Purchases made on FootprintUSA.co has an order number on your packing slip.
Returns should be addressed to:
Footprint USA Returns
1701 Taraval St
San Francisco, CA 94116
Include your order #, and your contact info.
Purchases made on Amazon.com have the order formation shown below:
You will need to access your order history from your Amazon account.
1. Go to Amazon.com
2. Click Returns & Orders, Find your order
3. Start Return
We are only able to refund your payment to the original payment method used on Amazon.com
Amazon does not allow for exchanges within the system. The best way is to return the item, and purchase the new size.
Contact customer service if you have additional questions: Hello@Footprintusa.co