Return Guide

Physical Store: 

For purchases made in-store, you have two options:

1. Return your item to the retail location where you made your purchase.

2. Mail them back to us at Footprint.


Web Orders from

Purchases made on has an order number on your packing slip.

Returns should be addressed to:

Footprint USA Returns

1701 Taraval St

San Francisco, CA 94116

Include your order #, and your contact info.

Purchases made on have the order formation shown below:


You will need to access your order history from your Amazon account.

1. Go to

2. Click Returns & Orders, Find your order

3. Start Return

We are only able to refund your payment to the original payment method used on 



Amazon does not allow for exchanges within the system. The best way is to return the item, and purchase the new size. 


Contact customer service if you have additional questions: