Customer service is lousy. I wear a 39 but this pair is too big. I called to change it to 38 and they told me that would email instructions on how to do an exchange. So far I have not heard anything from this company. I paid $180. and can't use this shoes.
Really like this beautiful sandal and the service received from FootprintUSA. Only reservation about the sandal is the firm footbed that Birkenstock used, since I'm prone to plantar fasciitis.